Hospitality Ambassador

Iconma,-Llc.; South San Francisco (CA); In loco; USD 30.000 - 47.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

Referral program

Descrizione del lavoro

Iconma LLC is recruiting a Hospitality Ambassador for the South San Francisco, CA location. This onsite role focuses on delivering a high-touch hospitality experience in Site Services, while collaborating with Security for secure campus access and dynamic daily operations.

The ideal candidate will have 3–4+ years in corporate hospitality or luxury service, proficiency with MS Office and Google Suite, and the ability to learn visitor management and call center tools.

Competenze

• Bachelor's degree (any field)
• 3-4+ years experience in corporate hospitality or high-end service (luxury hotel, retail, concierge, etc.)
• Strong proficiency in MS Office and Google Suite
• Ability to learn new systems (visitor management, call center tools)

Mansioni

• Customer-facing, onsite role within Site Services delivering high-touch hospitality while ensuring secure campus access with Security
• First point of contact in lobbies and support daily operations for 12,000+ employees, visitors and partners
• Front Desk / Lobby Operations; main contact for employees and visitors
• Provide high-level, professional service with a heart for service
• Handle inquiries, requests, and issues promptly and gracefully
• Partner with Security for access management and protect people/assets
• Manage visitor check-in, badge assignment, and host notifications
• Coordinate guest services, vendor deliveries, VIP interactions and special requests
• Support GNExpress delivery service and logistics, including parking placards and Clipper Cards
• Assist with projects and process improvements

Conoscenze

MS Office

Google Suite

Visitor management

Call center tools

Formazione

Bachelor's degree

Strumenti

Visitor management system

Call center software

Descrizione del lavoro

Our client, a Biotech company, is looking for a Hospitality Ambassador for their South San Francisco, CA location.

Responsibilities:

• Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security.
• Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000+ employees, visitors, and partners).
• Front Desk / Lobby Operations
• Serve as the main point of contact for employees and visitors
• Provide high-level, professional service with a "heart for service" mindset
• Handle inquiries, requests, and issues promptly and gracefully
• Security & Access Management
• Partner closely with Security to protect people and assets
• Manage visitor check-in, badge assignment, and host notifications
• Ensure strict adherence to access protocols and confidentiality
• Guest & Service Coordination
• Vendor deliveries (packages, catering, personal items)
• Special requests and VIP interactions
• Call center support (phone inquiries)
• Program & Operations Support
• Parking placards
• Clipper Cards / transportation
• Lobby amenities
• Support multiple lobbies (flex/rover coverage as needed)
• Logistics & Additional Duties
• Support gnExpress delivery service (document handling/distribution)
• Maintain lobby supplies
• Assist with projects and process improvements

Requirements:

• Bachelor's degree (any field)
• 3-4+ years experience in Corporate hospitality OR High-end service (luxury hotel, retail, concierge, etc.)
• Strong proficiency in:MS Office + Google Suite
• Ability to learn new systems (visitor mgmt, call center tools)

Why Should You Apply?

• Health Benefits
• Referral Program