Hospitality Ambassador

Tailored Management; South San Francisco (CA); On-site; USD 38,000 - 53,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Long-Term Disability

Life & AD&D Insurance

Critical Illness Insurance

Accident Insurance

Employee Assistance Program (EAP)

Weekly Pay

Job summary

Tailored Management is hiring a Hospitality Ambassador in South San Francisco, onsite location 1 DNA Way. This 12+ month contract role requires attending bi-weekly meetings and safety certifications, with a schedule of 7:00 AM–4:00 PM or 8:00 AM–5:00 PM, fully onsite.

The role focuses on front desk operations, visitor management, and guest services, offering weekly pay and comprehensive benefits including medical, dental, and vision insurance.

Qualifications

• Bachelor's degree in any field.
• 3–4+ years in corporate hospitality or luxury service.
• Strong proficiency in MS Office and Google Suite.
• Valid CA driver's license.

Responsibilities

• Front Desk / Lobby Operations: serve as the main contact for employees and visitors; provide professional service with a hospitality mindset; handle inquiries promptly.
• Security & Access Management: collaborate with Security to protect people/assets; manage visitor check-in, badges, and host notifications.
• Guest & Service Coordination: manage vendor deliveries, VIP requests, call center support, and program/operations support; handle lobby amenities and transportation cards.
• Logistics & Additional Duties: support gnExpress, maintain lobby supplies, participate in projects and process improvements.

Skills

Exceptional customer service

Hospitality mindset

Strong communication

Interpersonal skills

Discretion with confidential info

Adaptability

Education

Bachelor's degree (any field)

Tools

MS Office

Google Suite

Job description

Up to $33 per hour South San Francisco, CA Onsite

Hospitality Ambassador

Location: 1 DNA Way South San Francisco CA USA 94080

Contract Duration: 12+ Months (Potential for Extension or Full-Time Conversion)

Pay Rate: $33/hr (paid weekly)

Working Model: Fully Onsite, 7:00 AM – 4:00 PM or 8:00 AM – 5:00 PM (No relocation or remote option)

Mandatory: Bi-weekly Thursday meetings (until ~6:30 PM) and Team meetings + safety certification (within 6 months)

Benefits: Weekly Pay, Medical, Dental, and Vision Insurance

Job Responsibilities

Front Desk / Lobby Operations

• Serve as the main point of contact for employees and visitors
• Provide high-level, professional service with a "heart for service” mindset
• Handle inquiries, requests, and issues promptly and gracefully

Security & Access Management

• Partner closely with Security to protect people and assets
• Manage visitor check-in, badge assignment, and host notifications
• Ensure strict adherence to access protocols and confidentiality

Guest & Service Coordination

• Vendor deliveries (packages, catering, personal items)
• Special requests and VIP interactions
• Call center support (phone inquiries)
• Program & Operations Support
• Manage programs like:
• Parking placards
• Clipper Cards / transportation
• Lobby amenities
• Support multiple lobbies (flex/rover coverage as needed)
• Logistics & Additional Duties
• Support gnExpress delivery service (document handling/distribution)
• Maintain lobby supplies
• Assist with projects and process improvements

Key Competencies

• Exceptional customer service / hospitality mindset
• Strong communication & interpersonal skills
• Ability to handle sensitive/confidential information with discretion
• Adaptability + multitasking in fast-paced environments
• Problem-solving / solution-oriented thinking
• Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.)
• Continuous improvement mindset

Qualifications

• Bachelor's degree (any field)
• 3–4+ years' experience in:
  • Corporate hospitality OR
  • High-end service (luxury hotel, retail, concierge, etc.)
• Strong proficiency in MS Office + Google Suite
• Ability to learn new systems (visitor mgmt, call center tools)
• Valid CA driver's license

At Tailored Management, we help people get jobs and take pride in their work, so we better take pride in ours too. Not every company has the opportunity to meaningfully and directly impact individuals in a way that makes their lives tangibly better. To better support our employees, we offer a wide variety of benefit options to support you. We offer:

• Medical Coverage – HDHP, PPO, and Surest plan options
• Minimum Essential Coverage (MEC)
• Dental Insurance
• Vision Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Life & AD&D Insurance
• Critical Illness Insurance
• Accident Insurance
• Employee Assistance Program (EAP)

#TMRD