Assistant General Manager - Home2 Suites Fort Worth Cultural District

Lexima; Fort Worth (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental/Vision Insurance

401k

Employer Paid Disability & Life

Job summary

Home2 Suites Fort Worth is seeking an Assistant General Manager to oversee all facets of property management. This hands-on leader will coach departments, uphold brand standards, and drive guest satisfaction through exceptional service and operational excellence.

The AGM will manage budgets, supervise night audit and F&B operations where applicable, develop a positive team culture, ensure safety and cleanliness, and maintain strong guest and employee relations.

Qualifications

• Bachelor degree preferred in Hotel/ Hospitality management.
• Experience in Front Office or Operations.
• Strong guest service and problem-solving skills.
• Proficient with MS Word and Excel.

Responsibilities

• Represent the hotel professionally to guests and partners.
• Maintain a clean, safe, and inviting atmosphere inside and out.
• Deliver friendly, attentive, and efficient guest interactions.
• Develop a positive team environment focused on guest service.
• Monitor budgets and assist in financial planning for the hotel.
• Oversee sales, reservations, and food & beverage operations where applicable.
• Ensure maintenance and cleanliness through inspections and preventive measures.

Skills

Front Office experience

Operations experience

People management

Problem solving

Financial literacy

MS Word

MS Excel

Fluent English

Education

Bachelor degree in Hotel/Hospitality management

Tools

Microsoft Word

Microsoft Excel

Job description

The Home2 Suites is looking for an Assistant General Manager (AGM) to be involved in all facets of property management. This position provides leadership across all hotel departments, with a strong focus on guest satisfaction, brand standards and operational execution.

The ideal candidate is a hands-on hospitality leader who can effectively coach and develop employees, hold department leaders accountable, solve problems quickly and consistently deliver a high level of service.

Responsibilities

• Represent the hotel in a professional, knowledgeable and eloquent manner.
• Maintain an impeccably clean, safe and inviting atmosphere inside and out.
• Ensure that all interactions with guests, managers and other employees are always friendly, attentive, courteous and efficient.
• Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
• Maintain a professional working relationship and promote open lines of communication and teamwork with all employees and department heads.
• Lead by example.
• Assist in the preparation and monitoring of budget items for the hotel.
• Develop a full understanding of all hotel departments and operations including sales, reservations, and food & beverage.
• Assure that the property remains at highest standards of maintenance and cleanliness.
• Supervise the Night Audit function and monitor the reports for accuracy.
• Supervise all food and beverage operations, including overseeing ordering, monitoring food costs, maintaining Brand standards, and conducting food and beverage meetings (as applicable).
• Achieve Brand specific guest satisfaction scores and respond to guest concerns as appropriate.
• Monitor, maintain, and establish all direct bill accounts.
• Promote the sales culture at the hotel.
• Tour the housekeeping and maintenance departments regularly and make any necessary scheduling or personnel adjustments as necessary.
• Inspect rooms regularly. Accompany the Executive Housekeeper and Chief Engineer as necessary on these rounds.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.

Qualifications

• Previous experience in a Front Office, Operations or Assistant General Manager role preferred.
• Ability to work a flexible schedule, including weekends, holidays and varying shifts based on hotel operational needs.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must maintain composure and objectivity in stressful, high pressure situations.
• Must be capable of self-supervision and have the ability to manage multiple tasks and personnel.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Maintain and convey a positive and respectful demeanor to employees and guests.
• Must be proficient in computer business software applications such as Word and Excel.
• Bachelor degree preferred with an emphasis in Hotel Management, Hospitality Management and/or related fields.
• Must have a valid driver's license.
• Must be fluent in English.

Benefits

• Medical Insurance
• Dental/Vision Insurance
• 401k
• Employer Paid Disability & Life Insurance
• Paid Time Off
• Brand Discounts