Hospitality Administrative Specialist

Guest Services; Haines City (FL); On-site; USD 18,000 - 26,000; Full time

Job summary

Guest Services in Florida is seeking an Administrator to provide high-level support to the General Manager by handling information requests and performing administrative functions such as preparing correspondence, scheduling meetings, and delivering exceptional customer service.

Responsibilities include greeting guests, responding to inquiries by phone, email, and fax, drafting professional correspondence, generating reports, and coordinating payroll and vendor invoices.

Qualifications

• High School Diploma or GED required.
• College degree preferred; hospitality or business focus preferred.
• Experience in hospitality, catering, or food service is a plus.

Responsibilities

• Answer routine and non-routine questions and take messages.
• Greet customers politely and anticipate needs.
• Manage inquiries via phone, email, and fax.
• Draft professional correspondence and proposals under manager's direction.
• Maintain organization and generate reports for departments.
• Ensure guest relations and handle complaints promptly.
• Coordinate payroll and personnel databases with HR; process invoices with accounting.

Skills

Customer service

Multitasking

Interpersonal skills

Communication

Office administration

Scheduling

Problem solving

Reading/writing English

Education

High School Diploma/GED

College degree preferred

Associate's degree in hospitality or related field preferred

Tools

MS Word

Outlook

Excel

Job description

Guest Services in Florida is seeking an Administrator to provide high-level support to the General Manager by handling information requests and performing administrative functions such as preparing correspondence, scheduling meetings, and delivering exceptional customer service.

Responsibilities include greeting guests, responding to inquiries by phone, email, and fax, drafting professional correspondence, generating reports, and coordinating payroll and vendor invoices.