Hospitality Admin & Guest Services Coordinator

Guest-Services,-Inc.; Haines City (FL); Vor Ort; USD 18.000 - 26.000; Vollzeit

Zusammenfassung

Guest Services, Inc. is seeking an Administrator to provide high-level support to the General Manager.

The role handles information requests, prepares correspondence, interacts with guests, schedules meetings and delivers exceptional customer service. Essential tasks include answering inquiries via phone, email and fax; drafting professional communications; maintaining office organization; assisting in reports and coordinating with HR for payroll and personnel data, as well as processing

Qualifikationen

• High School Diploma/GED required; College degree preferred.
• Hospitality experience in catering, restaurant or food service is preferred.
• English reading/writing and speaking required; Spanish is a plus.
• Ability to multitask in a fast-paced environment; strong sense of organization.
• Proficiency with MS Word, Outlook and Excel; familiarity with office equipment such as printers and fax machines.
• Excellent interpersonal and administrative communication skills; ability to work as part of a team.
• Strong problem-solving abilities and customer service mindset.

Aufgaben

• Takes messages and fields/answers routine and non-routine questions.
• Greet customers in a polite, positive manner and anticipate needs.
• Respond to inquiries via inbound calls, email, and fax; draft professional correspondence and proposals.
• Maintain organization and assist in creating, distributing and delivering reports.
• Notify GM of complaints, unusual events or safety/quality issues.
• Coordinate with HR to handle payroll and personnel databases; process invoices and payments.
• Escort guests and vendors; monitor conference rooms and event spaces; manage inventory.

Kenntnisse

Customer service

Multitasking

Organization

Communication

Interpersonal skills

Ausbildung

High School Diploma/GED

College degree

Tools

MS Word

Outlook

Excel

Jobbeschreibung

Guest Services, Inc. is seeking an Administrator to provide high-level support to the General Manager.

The role handles information requests, prepares correspondence, interacts with guests, schedules meetings and delivers exceptional customer service. Essential tasks include answering inquiries via phone, email and fax; drafting professional communications; maintaining office organization; assisting in reports and coordinating with HR for payroll and personnel data, as well as processing