Hospitality Administration Lead | Guest Services & Ops

Lake Roosevelt Adventures; Haines City (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Guest Services, Inc. is seeking a full-time Administrator for The Ridge Environmental Ed. Center in Haines City, FL.

The role provides high-level support to the General Manager, handling information requests, preparing correspondence, and delivering exceptional customer service in a fast-paced hospitality setting. Responsibilities include greeting guests, responding to inquiries via phone/email/fax, creating reports, coordinating payroll with HR, handling invoices with accounting, and ensuring

Qualifications

• High School Diploma/GED required; college degree preferred.
• Experience in Hospitality, catering, restaurant, or food service.
• At least 3 years' experience in administrative support.
• English reading/writing required; Spanish a plus.
• Ability to multitask and work in a fast-paced environment.
• Proficiency with MS Word, Outlook and Excel.

Responsibilities

• Greet customers in a polite, positive manner and answer routine questions.
• Respond to inquiries via phone, email and fax; draft professional correspondence.
• Maintain organization; assist in creating, distributing and delivering reports.
• Notify GM of complaints and safety/quality issues in a timely manner.
• Coordinate with HR to handle payroll and personnel databases.
• Work with accounting to process invoices, payments and track receipts.
• Escort guests and vendors from lobby and loading dock.
• Check conference rooms and event spaces; assist, show, or review as needed.
• Maintain cleanliness of designated office areas and equipment.

Skills

Multitasking

Customer service

Interpersonal skills

Spanish (bonus)

Education

High School Diploma/GED

College degree preferred

Associate's degree in food service or related field

Tools

MS Word

Outlook

Excel

Job description

Guest Services, Inc. is seeking a full-time Administrator for The Ridge Environmental Ed. Center in Haines City, FL.

The role provides high-level support to the General Manager, handling information requests, preparing correspondence, and delivering exceptional customer service in a fast-paced hospitality setting. Responsibilities include greeting guests, responding to inquiries via phone/email/fax, creating reports, coordinating payroll with HR, handling invoices with accounting, and ensuring