Guest Services Manager: Front Desk, Retail & Ops

Guest Services; Washington (District of Columbia); Vor Ort; USD 33.000 - 36.000; Vollzeit

Zusammenfassung

Guest Services is seeking a Front Desk Manager to oversee the front desk, housekeeping and retail operations, ensuring exceptional guest service. Responsibilities include check-in/out, reservations, staff supervision, cash handling, and coordinating daily operations to meet budget and quality standards.

The role requires leadership, strong interpersonal skills, and proficiency with MS Outlook, Word, and Excel. On-site position with emphasis on guest satisfaction and safety.

Qualifikationen

• High School Diploma. Bachelor's Degree or related customer service experience preferred.
• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
• Computer proficiency with the ability to utilize MS Outlook, Word, and Excel.
• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
• Ability to arrange and coordinate schedules for reservations.
• Excellent interpersonal, administrative, telephone and other communications skills.

Aufgaben

• Oversee front desk, housekeeping, and retail operations to ensure guest satisfaction.
• Coordinate reservations, check-ins/outs, and guest orientation to local area.
• Forecast sales, labor, and profitability; monitor budget compliance.
• Recruit, supervise, train, schedule, and evaluate front desk staff.
• Maintain cash handling, POS accuracy, and safe facility environment.

Kenntnisse

Customer service

Interpersonal skills

Communication skills

Problem solving

Time management

Leadership

Organizational skills

POS systems

Reservations coordination

Ausbildung

High School Diploma

Bachelor's degree or related customer service experience preferred

Tools

MS Outlook

MS Word

MS Excel

Reservations system

Jobbeschreibung

Guest Services is seeking a Front Desk Manager to oversee the front desk, housekeeping and retail operations, ensuring exceptional guest service. Responsibilities include check-in/out, reservations, staff supervision, cash handling, and coordinating daily operations to meet budget and quality standards.

The role requires leadership, strong interpersonal skills, and proficiency with MS Outlook, Word, and Excel. On-site position with emphasis on guest satisfaction and safety.