Guest Services Manager

Paramount Hospitality Management™; Orlando (FL); On-site; USD 48,000 - 64,000; Full time

Job summary

Paramount Hospitality Management™ in Orlando is seeking a Guest Services Manager to lead the guest services team and ensure an exceptional guest experience. The role focuses on guiding daily operations, coaching staff, and maintaining high service standards.

You will oversee inquiries, complaints, and feedback, and collaborate with other departments to drive guest satisfaction. The position requires strong leadership, communications, and problem-solving skills with a flexible schedule.

Qualifications

• Experience in guest services or hospitality management.
• Strong leadership and team management capabilities.
• Excellent communication and interpersonal skills.
• Ability to handle difficult situations with professionalism.
• Detail-oriented with strong organizational skills.
• Proficiency in guest management software and Microsoft Office.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Oversee daily operations of the guest services department to ensure smooth and efficient service.
• Lead, train, and motivate the guest services team to provide exceptional customer experiences.
• Handle guest inquiries, complaints, and feedback promptly and professionally.
• Develop and implement guest service policies and procedures to maintain high standards.
• Collaborate with other departments to enhance overall guest satisfaction.
• Monitor guest service metrics and prepare regular reports for management.
• Manage scheduling and staffing to meet operational needs.
• Stay updated on industry trends and best practices to continuously improve guest services.

Skills

Leadership

Communication

Customer service

Problem solving

Organizational skills

Education

High school diploma or equivalent

Tools

Guest management software

Microsoft Office

Job description

We are seeking a dedicated and experienced Guest Services Manager to lead our guest services team and ensure an exceptional experience for all our guests. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for delivering outstanding customer service.

Responsibilities

• Oversee daily operations of the guest services department to ensure smooth and efficient service.
• Lead, train, and motivate the guest services team to provide exceptional customer experiences.
• Handle guest inquiries, complaints, and feedback promptly and professionally.
• Develop and implement guest service policies and procedures to maintain high standards.
• Collaborate with other departments to enhance overall guest satisfaction.
• Monitor guest service metrics and prepare regular reports for management.
• Manage scheduling and staffing to meet operational needs.
• Stay updated on industry trends and best practices to continuously improve guest services.

Qualifications

• Proven experience in guest services or hospitality management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to handle difficult situations with professionalism and tact.
• Detail-oriented with strong organizational skills.
• Proficient in using guest management software and Microsoft Office Suite.
• Flexible schedule and ability to work evenings, weekends, and holidays as needed.