Hospital Welcome Ambassador - Front Desk (FT Evenings)

Mount Sinai Morningside; New York (NY); In loco; USD 29.000 - 32.000; Tempo pieno

Descrizione del lavoro

Mount Sinai Morningside is seeking a Greeter for the Main Lobby area. The role involves welcoming patients and visitors, guiding them to destinations, checking in, and assisting with wayfinding and inquiries.

Responsibilities include coordinating with security and medical floors, ensuring policy adherence, and maintaining lobby areas. Six months healthcare experience preferred; high school diploma required.

Competenze

• High school diploma or equivalent required to prepare reports and keep records.
• Six months of healthcare-related experience preferred.

Mansioni

• Greets patients and visitors upon arrival at the hospital entrance, providing a welcoming first impression.
• Completes the standard check-in procedure for patients and visitors.
• Assists in wayfinding and provides patients and visitors with maps.
• Escort patients and visitors to the necessary areas, as needed.
• Answers telephone promptly and courteously, transfers to other departments as needed.
• Maintains communication with unit staff and notifies staff at destination when patients arrive.
• Communicates and upholds visitor policy.
• Ensures safety protocols (e.g. visitor badges, mask policies, if required).
• Provides information and answers questions regarding hospital amenities and guest services.
• Escalates issues to Manager and/or Supervisor.
• Receives and maintains inventory of required supplies for the area.
• Supports maintenance of lobby appearance and individual work areas.
• Participates in environmental management.
• Promotes a customer service environment for the area.
• Coordinates and works closely with security team and medical floors.
• Verifies appointment locations and dates for patients in EPIC. Confirms patients' location for visitors.
• Performs other duties as assigned.

Formazione

High School Diploma or equivalent

Descrizione del lavoro

Mount Sinai Morningside is seeking a Greeter for the Main Lobby area. The role involves welcoming patients and visitors, guiding them to destinations, checking in, and assisting with wayfinding and inquiries.

Responsibilities include coordinating with security and medical floors, ensuring policy adherence, and maintaining lobby areas. Six months healthcare experience preferred; high school diploma required.