Hospital Unit Secretary — Patient Flow & Admin Support

UMass Memorial Health; Webster (MA); On-site; USD 22,000 - 40,000; Full time

Job summary

UMass Memorial Health is seeking an Administrative Assistant to support the Emergency Room team in Massachusetts. The role handles patient flow, greets visitors, routes information, and carries out routine clerical tasks on a Day Shift.

The position requires a high school diploma or equivalent with basic office skills and 3 to 12 months of experience. It is a non-exempt role with a 40-hour week, and may include a signing bonus per recruitment eligibility.

Qualifications

• Equivalent to high school plus additional specialized training.
• Ability to handle multiple priorities and effective communication.
• 3 to 12 months experience.

Responsibilities

• Greets and directs patients, families, visitors, and hospital personnel; directs requests to appropriate persons.
• Answers internal and external phone calls promptly and prioritizes urgent patient information.
• Maintains logs, records and patient charts for efficient information sharing.
• Processes information for admissions, training and discharges in the computer system.
• Arranges tests and procedures and coordinates with related departments.

Skills

Multitasking

Effective communication

Education

High school diploma plus training

Tools

Office equipment

Computer skills

Job description

UMass Memorial Health is seeking an Administrative Assistant to support the Emergency Room team in Massachusetts. The role handles patient flow, greets visitors, routes information, and carries out routine clerical tasks on a Day Shift.

The position requires a high school diploma or equivalent with basic office skills and 3 to 12 months of experience. It is a non-exempt role with a 40-hour week, and may include a signing bonus per recruitment eligibility.