ER Unit Secretary — Patient Care & Admin Support

UMass Memorial Health; Worcester (MA); On-site; USD 23,000 - 41,000; Full time

Benefits offered by this job

Signing bonus potential

Job summary

UMass Memorial Health in Worcester is seeking a unit receptionist to direct patients and visitors, answer calls, and relay messages. You will transcribe physician orders, maintain charts, and assist with scheduling and transportation to appointments.

The role emphasizes accurate record-keeping, coordinating with ancillary departments, and ensuring smooth daily operations in a busy emergency room environment.

Qualifications

• Equivalent to high school plus specialized training.
• Knowledge of a variety of office procedures, operation of office equipment such as computer.

Responsibilities

• Serves as unit receptionist, directs patients, visitors and others; answers telephone and intercom; relays messages.
• Transcribes physician orders and enters orders into the entry system.
• Maintains patient charts and kardexes; assembles medical records and files reports.
• Schedules patients for consults and diagnostic/therapeutic services; arranges transportation.
• Maintains census with admissions, transfers and discharges; enters and retrieves computer information.

Skills

multitasking

effective communication

office procedures

Education

High school diploma or equivalent

Tools

Office equipment

Job description

UMass Memorial Health in Worcester is seeking a unit receptionist to direct patients and visitors, answer calls, and relay messages. You will transcribe physician orders, maintain charts, and assist with scheduling and transportation to appointments.

The role emphasizes accurate record-keeping, coordinating with ancillary departments, and ensuring smooth daily operations in a busy emergency room environment.