ER Unit Secretary - Evening Shift (Healthcare Admin)

UMass Memorial Health; Globe Village (MA); On-site; USD 22,000 - 40,000; Full time

Job summary

UMass Memorial Health is seeking an Evening Shift Administrative Assistant for the Emergency Room. The role supports patient flow, answer lines, and data entry for admissions, tests, and discharges, while maintaining logs and coordinating with clinical staff.

This non-exempt, full-time position offers an evening schedule and potential signing bonus. Responsibilities include greeting patients and families, directing inquiries, and ensuring accurate documentation across departments.

Qualifications

• Equivalent to high school plus additional specialized training.
• Knowledge of a variety of office procedures, operation of office equipment such as computer.
• Ability to handle multiple priorities and effective communication.
• 3 to 12 months experience.

Responsibilities

• Greets and directs patients, families, and hospital personnel; coordinates information flow.
• Answers calls promptly and prioritizes urgent patient information; contacts physicians as needed.
• Maintains logs and patient charts; ensures efficient information sharing within the unit.
• Processes information for patient services; handles admissions, radiology, laboratory, and rehabilitation-related data.
• Enters data into the computer system for admissions, training, and discharges.
• Arranges tests and procedures and handles inventory and billing receipts.
• Prepares for new admissions and discharges; assembles charts and labels.
• Performs routine clerical and computerized duties; maintains files and logs.
• Arranges for patient transport as ordered by the clinical team.
• Keeps waiting areas stocked with information; participates in training and performance improvement.

Skills

Customer service

Multitasking

Effective communication

Education

High school diploma

Job description

UMass Memorial Health is seeking an Evening Shift Administrative Assistant for the Emergency Room. The role supports patient flow, answer lines, and data entry for admissions, tests, and discharges, while maintaining logs and coordinating with clinical staff.

This non-exempt, full-time position offers an evening schedule and potential signing bonus. Responsibilities include greeting patients and families, directing inquiries, and ensuring accurate documentation across departments.