Patient Care Admin Specialist — Unit Secretary

UMass Memorial Health; Webster (MA); On-site; USD 22,000 - 39,000; Full time

Job summary

UMass Memorial Health is seeking a patient services assistant to welcome patients, families, and staff, and to direct information flow within a busy department. The role involves handling calls, coordinating admissions, and supporting multiple service areas such as radiology and laboratory.

A high school diploma with some specialized training is required, along with the ability to manage multiple priorities.

Qualifications

• Ability to handle multiple priorities and effective communication.
• 3 to 12 months experience.

Responsibilities

• Greets and directs patients, families, visitors, and hospital personnel; provides basic information and routes requests to the appropriate person.
• Answers internal and external phone calls promptly and prioritizes urgent patient information; contacts physicians or unit staff as appropriate.
• Maintains logs, records and patient charts; assists in sharing information within the unit.
• Processes information for patient services such as radiology, laboratory, dietary, housekeeping.
• Enters and tracks data into the computer system for admissions, training, and discharges.

Skills

Multitasking

Communication

Education

High school diploma with additional training

Job description

UMass Memorial Health is seeking a patient services assistant to welcome patients, families, and staff, and to direct information flow within a busy department. The role involves handling calls, coordinating admissions, and supporting multiple service areas such as radiology and laboratory.

A high school diploma with some specialized training is required, along with the ability to manage multiple priorities.