Hospital Unit Operations Coordinator

Baystate Health; Springfield (MA); On-site; USD 23,000 - 33,000; Full time

Job summary

Baystate Health is seeking a unit clerk to support patient and family centered care teams by processing patient information, organizing medical records, and facilitating smooth unit operations. The role includes bed management, admissions and discharge coordination, and acting as a unit receptionist.

You will work with computer systems such as OA Gold, BMD, CIS, Premise, and PeopleSoft, and communicate with clinicians to ensure timely patient care and throughput.

Qualifications

• Previous clerical and customer service experience in healthcare is preferred.
• Strong computer literacy and familiarity with hospital information systems.

Responsibilities

• Bed management coordination and admissions workflow.
• Maintain patient charts and records, ensuring correct sequencing and filing.
• Serve as unit greeter/receptionist for patients and families.
• Relay messages to clinical staff and coordinate with other departments.
• Assist in discharge processing and related documentation.

Skills

Computer literate

Interpersonal skills

Job description

Baystate Health is seeking a unit clerk to support patient and family centered care teams by processing patient information, organizing medical records, and facilitating smooth unit operations. The role includes bed management, admissions and discharge coordination, and acting as a unit receptionist.

You will work with computer systems such as OA Gold, BMD, CIS, Premise, and PeopleSoft, and communicate with clinicians to ensure timely patient care and throughput.