Unit Throughput & Records Coordinator

Baystate Health; Springfield (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Baystate Health is seeking a dedicated Unit Clerk to support patient flow, bed management, and documentation on the clinical unit. You will coordinate admissions, discharges, and communications across departments, acting as a patient and family point of contact and a liaison to nursing staff.

Key responsibilities include maintaining charts, processing Medicare forms signatures, and assisting with scheduling and logistics for daily operations.

Qualifications

• Clerical experience and customer service in Healthcare preferred.
• Ability to use multiple hospital information systems.
• Strong organizational and communication skills.

Responsibilities

• Bed management and patient throughput coordination with RNs and staff.
• Maintain patient charts, discharge/admission logs, and records transfer documentation.
• Answer calls, relay messages, and coordinate with departments for tests and follow-ups.
• Assist Hospitalists with rounds, prepare assignments, and ensure coverage.
• Manage unit supplies, inventories, and equipment as needed.
• Greet new patients and families, orient them to the unit.
• Post schedules and communicate staffing for shifts.

Skills

Clerical experience

Customer service

English proficiency

Computer literacy

OAS Gold Training

Conflict resolution

Delegation

Team training

Critical thinking

Organize & prioritize

Tools

OA Gold

CIS

Premise

BMD

PCM Auditor

PeopleSoft

Kronos

SMS

Microsoft Word (C Word)

Staples

Job description

Baystate Health is seeking a dedicated Unit Clerk to support patient flow, bed management, and documentation on the clinical unit. You will coordinate admissions, discharges, and communications across departments, acting as a patient and family point of contact and a liaison to nursing staff.

Key responsibilities include maintaining charts, processing Medicare forms signatures, and assisting with scheduling and logistics for daily operations.