Hospital Switchboard & Patient Services Associate

Ohio State University; Columbus (OH); Hybrid; USD 18,000 - 25,000; Full time

Job summary

The Ohio State University Wexner Medical Center is seeking a Switchboard Associate 2 to deliver high-quality customer service for Nutrition Services. You will manage internal and external calls, relay information to the appropriate staff, and assist patients with room service orders while maintaining nutrition-focused service standards.

Position includes varying shifts, 40 scheduled hours, and potential background checks or post-offer screenings.

Qualifications

• Superior customer service in providing information to callers and directing calls to the appropriate personnel.

Responsibilities

• Serves as the primary customer service contact for Nutrition Services, handling internal and external calls and routing to the correct staff; supports patients with room service calls and nutrition-related questions.

Job description

The Ohio State University Wexner Medical Center is seeking a Switchboard Associate 2 to deliver high-quality customer service for Nutrition Services. You will manage internal and external calls, relay information to the appropriate staff, and assist patients with room service orders while maintaining nutrition-focused service standards.

Position includes varying shifts, 40 scheduled hours, and potential background checks or post-offer screenings.