Switchboard Associate 2

The Ohio State University; Columbus (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

The Ohio State University is seeking a Switchboard Associate 2 at University Hospital Rhodes Hall to serve as the primary customer service contact for Nutrition Services. You will answer calls, route inquiries, and help patients order through room service, ensuring timely, accurate information and a high level of service.

This role supports nutrition software and communication tools, works varied shifts, and requires professionalism and courtesy when interacting with patients, hospital staff,

Qualifications

• Superior customer service in providing information to callers and directing calls to appropriate personnel.
• Ability to process internal and external calls through an integrated system and nutrition software.
• Ability to assist patients with room service orders and relay information to staff.

Responsibilities

• Serve as the primary customer service contact for Nutrition Services.
• answer nutrition-based questions within scope and relay information to appropriate staff.
• Direct calls to the appropriate personnel and assist patients with room service orders.

Job description

Job Title:Switchboard Associate 2
Department:James | Clinical Nutrition Services

Scope of Position

Serves as the primary customer service personnel for Nutrition Services for internal and external customer calls; is responsible for communicating pertinent information to the appropriate party in a timely manner. This position provides a high-quality dining experience to patients which meets their nutritional requirements and service expectations regarding temperature, timeliness, and food quality. These services assure individual patient preferences in diet selection and prompt, accurate handling of nutritionally balanced menus.

Position Summary

Responsible for superior customer service in providing information to callers and directing calls to the appropriate personnel. This involves processing internal and external calls through an integrated computer telephone system, utilization of department nutrition software and communication applications. Position is responsible to help patients order through receiving room service calls and proactively reaching out to patients. Hospital personnel, and patient, calls should be handled with superior customer service, answering nutrition-based questions within scope, and relaying information to appropriate staff members; verbally and/or electronically.

Location:University Hospital - Rhodes Hall (0354)
Position Type:Regular
Scheduled Hours:40
Shift:Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.