Hospital Switchboard & Patient Communications Specialist

IHA; Hartford (CT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive Benefits Package

Generous shift differentials

Job summary

Saint Francis Hospital is seeking a Message Center Operator to join our busy switchboard team. The role handles multi-line calls, provides patient information, routes inquiries, and supports security as needed. Day shift, 40 hours per week, with competitive benefits and shift differentials.

Strong communication, listening and typing skills are required; bilingual ability is a plus. Minimum one year of telephone experience in a hospital or Message Center preferred.

Qualifications

• High School Diploma or Equivalent.
• One (1) year experience answering telephones as the primary job responsibility. Telephone Message Center and/or Hospital Operator experience a plus.
• Work requires the analytical ability to gather and interpret data in situations where the information or problems are not overly difficult or complex.
• Excellent listening, verbal and written communication skills. Accurate typing and spelling skills mandatory. Multi-lingual a plus.
• Work requires the ability to exchange information on factual matters, explain hospital policies and / or relay messages to appropriate personnel.

Responsibilities

• Operates multiple-line telephone console in a regional hospital switchboard to answer, transfer and relay incoming telephone calls and place outgoing calls.
• Operates public address system as requested.
• Identifies and responds to “code” situations.
• Provides routine approved patient information to callers and refers other inquiries to supervisor.
• Provides excellent customer service to all callers.
• Contacts security as request by employees or visitors in need of escorts to parking or in response to other assistance.

Skills

Communication

Typing

Multilingual

Education

High School Diploma or Equivalent

Job description

Saint Francis Hospital is seeking a Message Center Operator to join our busy switchboard team. The role handles multi-line calls, provides patient information, routes inquiries, and supports security as needed. Day shift, 40 hours per week, with competitive benefits and shift differentials.

Strong communication, listening and typing skills are required; bilingual ability is a plus. Minimum one year of telephone experience in a hospital or Message Center preferred.