Switchboard Operator

Woodland-Heights-Medical-Center; Lufkin (TX); On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

Woodland-Heights-Medical-Center in Lufkin, TX is seeking a part-time Switchboard Operator to handle high-volume calls and patient inquiries. You will route calls, paging staff for emergencies, and coordinate information delivery with courtesy and professionalism.

Requirements include 0–2 years in customer service or healthcare settings, with 1–2 years of switchboard experience preferred. Day shift, Friday through weekend hours, and regular attendance are expected.

Qualifications

• 0-2 years of experience in customer service, call center, or healthcare setting required.
• 1-2 years of switchboard experience preferred.

Responsibilities

• Answers incoming calls promptly and routes them to the appropriate department or individual.
• Performs paging for employees, providers, and rapid response teams, including emergencies.
• Provides accurate information to patients, staff, and external customers.
• Transfers calls to proper extensions to ensure seamless communication.
• Coordinates emergency codes and disaster communications and notifies on-call staff.
• Screens demographic information and maintains inpatient documentation for the Business Office.

Skills

Switchboard operation

Customer service

Job description

Hours for this position:
Friday- 7am-4:30p
Saturday- 830a-7p
Sunday- 830a-7p

The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers.

Essential Functions

• Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.
• Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
• Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
• Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
• Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.
• Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.
• Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.
• Maintains detailed records of all pages, notifications, and calls as required by facility protocols.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of experience in customer service, call center, or healthcare setting required
• 1-2 years of switchboard experience preferred

Knowledge, Skills and Abilities

• Proficient in operating switchboard or telecommunications equipment.
• Excellent verbal communication and customer service skills.
• Ability to manage high call volumes in a calm and professional manner.
• Strong organizational skills with attention to detail.
• Capable of handling emergency communication processes effectively.
• Knowledge of hospital policies, codes, and procedures is a plus.

Job Info

• Job Identification 161079
• Job Category Ancillary Services
• Posting Date 08/11/2026, 06:52 PM
• Job Schedule Part time
• Job Shift Day