Message Center Operator

Trinity Health; Hartford (CT); On-site; USD 25,000 - 33,000; Full time

Job summary

Saint Francis Hospital in Hartford, CT, part of Trinity Health Of New England, is seeking a Message Center Operator for the day shift. You will handle a multi-line switchboard, route calls, and provide patient information with courteous service.

Responsibilities include operating the public address system, responding to code situations, and coordinating with security for escorts or assistance as required. Strong communication and accuracy are essential.

Qualifications

• High School diploma or equivalent.
• At least 1 year of telephone answering experience.
• Ability to gather and interpret data in simple situations.
• Excellent listening, verbal and written communication; accurate typing; spelling; multilingual is a plus.

Responsibilities

• Operates multi-line telephone console to answer, transfer and relay calls.
• Operates the public address system as requested.
• Identifies and responds to code situations.
• Provides routine patient information to callers and refers inquiries to supervisor.
• Delivers excellent customer service to all callers.
• Contacts security for escorts or other assistance as needed.

Skills

Telephone handling

Verbal communication

Written communication

Multilingual

Education

High School Diploma

Job description

Employment Type: Full time Shift: Day Shift Description:

Saint Francis Hospital

a member of Trinity Health Of New England is looking for a Message Center Operator to join our Message Center Team.

You Will Be Responsible For:

• Operates multiple-line telephone console in a regional hospital switchboard to answer, transfer and relay incoming telephone calls and place outgoing calls.
• Operates public address system as requested.
• Identifies and responds to “code” situations.
• Provides routine approved patient information to callers and refers other inquiries to supervisor.
• Provides excellent customer service to all callers.
• Contacts security as request by employees or visitors in need of escorts to parking or in response to other assistance.

Minimum Requirements:

• High School Diploma or Equivalent
• One (1) year experience answering telephones as the primary job responsibility. Telephone Message Center and/or Hospital Operator experience a plus.
• Work requires the analytical ability to gather and interpret data in situations where the information or problems are not overly difficult or complex.
• Excellent listening, verbal and written communication skills. Accurate typing and spelling skills mandatory. Multi-lingual a plus.
• Work requires the ability to exchange information on factual matters, explain hospital policies and / or relay messages to appropriate personnel. This type of interaction requires courtesy and tact when dealing with patients, visitors, and / or hospital employees.

Highlights

• 40 hours 7am - 3:30pm
• Become a valued member of an excellent, dedicated health care team
• Competitive Benefits Package effective on first day
• Generous shift differentials

Facility Information

Saint Francis Hospitaliscommitted to exceeding the expectations of our patients and families by providing world-class service in a progressive, people-centered, compassionate health care environment. We are licensed for 617 beds and 65 bassinets, are a major teaching hospital and the largest Catholic hospital in New England.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.