Hospital Message Center Specialist

Trinity Health; Hartford (CT); On-site; USD 25,000 - 33,000; Full time

Job summary

Saint Francis Hospital in Hartford, CT, part of Trinity Health Of New England, is seeking a Message Center Operator for the day shift. You will handle a multi-line switchboard, route calls, and provide patient information with courteous service.

Responsibilities include operating the public address system, responding to code situations, and coordinating with security for escorts or assistance as required. Strong communication and accuracy are essential.

Qualifications

• High School diploma or equivalent.
• At least 1 year of telephone answering experience.
• Ability to gather and interpret data in simple situations.
• Excellent listening, verbal and written communication; accurate typing; spelling; multilingual is a plus.

Responsibilities

• Operates multi-line telephone console to answer, transfer and relay calls.
• Operates the public address system as requested.
• Identifies and responds to code situations.
• Provides routine patient information to callers and refers inquiries to supervisor.
• Delivers excellent customer service to all callers.
• Contacts security for escorts or other assistance as needed.

Skills

Telephone handling

Verbal communication

Written communication

Multilingual

Education

High School Diploma

Job description

Saint Francis Hospital in Hartford, CT, part of Trinity Health Of New England, is seeking a Message Center Operator for the day shift. You will handle a multi-line switchboard, route calls, and provide patient information with courteous service.

Responsibilities include operating the public address system, responding to code situations, and coordinating with security for escorts or assistance as required. Strong communication and accuracy are essential.