Bilingual Switchboard Operator - Healthcare Communications

St. Johns Riverside Hospital; City of Yonkers (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

St. John's Riverside Hospital in Yonkers is seeking a communications operator to join the hospital's telecommunications center.

You will receive internal and external calls, direct them to the correct patient room, department, or person, and assist patients, physicians, staff, volunteers, and visitors with telecommunication needs. Under the supervision of the Communications Supervisor, you will handle multiple tasks calmly, maintain accurate information, and use the center's equipment and

Qualifications

• Must have excellent verbal communication skills.
• Must have good writing skills.
• Must be able to speak English and Spanish with appropriate volume and clarity.
• Experience with switchboard console operations required.
• Computer experience required.
• Must remain calm during tense situations often performing multiple tasks at the same time.
• Must be able to follow and provide direction/information.
• Must have excellent hearing with near acuity.
• Vision clarity includes reading from computer-sized screen.

Responsibilities

• Under the leadership and direction of the Communications Supervisor. Operators receive internal and external telephone calls while stationed at the hospital communications center.
• They are responsible for receiving, directing, and forwarding calls to the appropriate patient room, department, or person.
• Console operators are responsible for assisting patients, physicians, employees, volunteers, and visitors with their telecommunication needs.
• Operators are trained and assigned to the telecommunications center utilizing equipment and computers as provided.

Skills

Verbal communication

Written communication

Bilingual English/Spanish

Switchboard operation

Calm under pressure

Computer literacy

Tools

Switchboard console

Computer systems

Job description

St. John's Riverside Hospital in Yonkers is seeking a communications operator to join the hospital's telecommunications center.

You will receive internal and external calls, direct them to the correct patient room, department, or person, and assist patients, physicians, staff, volunteers, and visitors with telecommunication needs. Under the supervision of the Communications Supervisor, you will handle multiple tasks calmly, maintain accurate information, and use the center's equipment and