Message Center Operator

IHA; Hartford (CT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive Benefits Package

Generous shift differentials

Job summary

Saint Francis Hospital is seeking a Message Center Operator to join our busy switchboard team. The role handles multi-line calls, provides patient information, routes inquiries, and supports security as needed. Day shift, 40 hours per week, with competitive benefits and shift differentials.

Strong communication, listening and typing skills are required; bilingual ability is a plus. Minimum one year of telephone experience in a hospital or Message Center preferred.

Qualifications

• High School Diploma or Equivalent.
• One (1) year experience answering telephones as the primary job responsibility. Telephone Message Center and/or Hospital Operator experience a plus.
• Work requires the analytical ability to gather and interpret data in situations where the information or problems are not overly difficult or complex.
• Excellent listening, verbal and written communication skills. Accurate typing and spelling skills mandatory. Multi-lingual a plus.
• Work requires the ability to exchange information on factual matters, explain hospital policies and / or relay messages to appropriate personnel.

Responsibilities

• Operates multiple-line telephone console in a regional hospital switchboard to answer, transfer and relay incoming telephone calls and place outgoing calls.
• Operates public address system as requested.
• Identifies and responds to “code” situations.
• Provides routine approved patient information to callers and refers other inquiries to supervisor.
• Provides excellent customer service to all callers.
• Contacts security as request by employees or visitors in need of escorts to parking or in response to other assistance.

Skills

Communication

Typing

Multilingual

Education

High School Diploma or Equivalent

Job description

Employment Type

Full time

Shift

Day Shift

Description

Saint Francis Hospital a member of Trinity Health Of New England is looking for a Message Center Operator to join our Message Center Team.

You Will Be Responsible For

• Operates multiple-line telephone console in a regional hospital switchboard to answer, transfer and relay incoming telephone calls and place outgoing calls.
• Operates public address system as requested.
• Identifies and responds to “code” situations.
• Provides routine approved patient information to callers and refers other inquiries to supervisor.
• Provides excellent customer service to all callers.
• Contacts security as request by employees or visitors in need of escorts to parking or in response to other assistance.

Minimum Requirements

• High School Diploma or Equivalent
• One (1) year experience answering telephones as the primary job responsibility. Telephone Message Center and/or Hospital Operator experience a plus.
• Work requires the analytical ability to gather and interpret data in situations where the information or problems are not overly difficult or complex.
• Excellent listening, verbal and written communication skills. Accurate typing and spelling skills mandatory. Multi-lingual a plus.
• Work requires the ability to exchange information on factual matters, explain hospital policies and / or relay messages to appropriate personnel. This type of interaction requires courtesy and tact when dealing with patients, visitors, and / or hospital employees.

Highlights

• 40 hours 7am - 3:30pm
• Become a valued member of an excellent, dedicated health care team
• Competitive Benefits Package effective on first day
• Generous shift differentials

Facility Information

Saint Francis Hospital is committed to exceeding the expectations of our patients and families by providing world-class service in a progressive, people-centered, compassionate health care environment. We are licensed for 617 beds and 65 bassinets, are a major teaching hospital and the largest Catholic hospital in New England.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.