Hospital Switchboard Operator - Bilingual (English/Spanish)

Universal Health Services; McAllen (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Universal Health Services, Inc. is seeking a hospital switchboard operator to handle inbound calls and monitor alarm systems. The role requires prompt, professional communication and the ability to respond to emergencies in a high-stress environment.

The position includes overhead paging and transfers as needed. Candidates should be fluent in English and Spanish, with prior operator experience and strong computer skills.

Qualifications

• Bilingual English and Spanish communication required.
• Minimum of 2 years operator experience preferred.
• Strong communication and computer skills required.
• 1–2 years of medical/healthcare business office experience preferred.
• Excellent customer service skills required.
• Must demonstrate commitment to the Compliance Program and Code of Conduct.

Responsibilities

• Answer calls to the hospital switchboard promptly in a professional manner.
• Monitor and respond to hospital alarms according to procedures.
• Respond calmly to emergencies, alarms, and codes; announce codes per policies.
• Transfer to appropriate destination and perform overhead paging as needed.

Skills

Bilingual English/Spanish

Operator experience

Communication skills

Healthcare business office experience

Customer service

Compliance with policies

Education

High School diploma/GED

CPI training within 6 months

SAMA certification within 90 days (BHC)

Job description

Universal Health Services, Inc. is seeking a hospital switchboard operator to handle inbound calls and monitor alarm systems. The role requires prompt, professional communication and the ability to respond to emergencies in a high-stress environment.

The position includes overhead paging and transfers as needed. Candidates should be fluent in English and Spanish, with prior operator experience and strong computer skills.