Hospital Switchboard Operator – Calm, Patient-Focused

Northside-Hospital-Inc.; Cumming (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Northside Hospital is seeking a Communications Systems Operator to support the hospital's front-line communications across the campus. This role requires delivering clear, courteous telephone service and accurate call routing in a fast-paced environment.

Responsibilities include operating the telephone switchboard to relay incoming and outgoing calls, maintaining composure under pressure, and collaborating with fellow operators to ensure seamless communication for patients and staff.

Qualifications

• Six months of experience in communications, switchboard, or call center roles.
• Ability to maintain composure during caller contacts.
• Pleasant telephone voice and ability to work with other operators.

Responsibilities

• Operate the telephone switchboard to relay incoming and outgoing calls.
• Coordinate with other operators to manage calls for patients and staff.

Skills

Communication skills

Customer service

Telephone etiquette

Composure under pressure

Job description

Northside Hospital is seeking a Communications Systems Operator to support the hospital's front-line communications across the campus. This role requires delivering clear, courteous telephone service and accurate call routing in a fast-paced environment.

Responsibilities include operating the telephone switchboard to relay incoming and outgoing calls, maintaining composure under pressure, and collaborating with fellow operators to ensure seamless communication for patients and staff.