Bilingual Hospital Switchboard & Emergency Communicator

Universal Health Services; McAllen (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Universal Health Services seeks a hospital switchboard operator to answer calls promptly and manage alarm systems with calm response to emergencies. You will announce codes, transfer calls, and handle overhead paging as required.

The role requires bilingual English/Spanish communication, strong customer service, and familiarity with hospital computer systems. A high school diploma and CPI/SAMA training are preferred and expected within set timelines.

Qualifications

• Good verbal communication skills in English and Spanish.
• Minimum of 2 years operator experience preferred.
• Communication and computer operation skills required.
• One to two years of medical/healthcare business office experience preferred.
• Excellent customer service skills required.
• Must adhere to Compliance Program and Code of Conduct and report issues.

Responsibilities

• Answers incoming calls to the hospital switchboard promptly and professionally.
• Monitors hospital alarm systems and responds per procedures.
• Handles emergency codes calmly and announces codes per policy.
• Transfers calls and performs overhead paging as needed.

Skills

Bilingual English/Spanish

Operator experience

Communication skills

Healthcare office experience

Customer service

Compliance awareness

Education

High School diploma

CPI training

SAMA certification

Tools

CPI training materials

Job description

Universal Health Services seeks a hospital switchboard operator to answer calls promptly and manage alarm systems with calm response to emergencies. You will announce codes, transfer calls, and handle overhead paging as required.

The role requires bilingual English/Spanish communication, strong customer service, and familiarity with hospital computer systems. A high school diploma and CPI/SAMA training are preferred and expected within set timelines.