Hospital Switchboard & Pager Operator

Massachusetts Eye and Ear; Boston (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Massachusetts Eye and Ear Infirmary is seeking a dependable switchboard operator to manage hospital communications from the Charles Street location. You will handle calls, paging, alarms, and key issuance, ensuring timely and accurate information exchange across departments.

The role requires a high school diploma, 2–3 years of customer service or call-center experience, strong interpersonal and phone skills, and the ability to prioritize and make quick judgments in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 2-3 years of customer service or call-center experience preferred.
• Strong interpersonal and phone skills.
• Ability to prioritize and make quick judgments.

Responsibilities

• Operate switchboard console, alphamate pager, and paging systems to relay information.
• Handle inbound and outbound calls with speed and accuracy.
• Act as central control for mobile pagers and relay messages.
• Respond to alarms and maintain logs.
• Issue keys to authorized personnel and manage on-call information.

Skills

Interpersonal skills

Phone skills

Customer service

Decision making

Prioritization

Call-center experience

Education

High School Diploma or Equivalent

Tools

Alphamate pager

Voice paging system

Cellular phone

Job description

Massachusetts Eye and Ear Infirmary is seeking a dependable switchboard operator to manage hospital communications from the Charles Street location. You will handle calls, paging, alarms, and key issuance, ensuring timely and accurate information exchange across departments.

The role requires a high school diploma, 2–3 years of customer service or call-center experience, strong interpersonal and phone skills, and the ability to prioritize and make quick judgments in a fast-paced environment.