Hospital Communications Operator

Mass General Brigham; Boston (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

Mass General Brigham's Massachusetts Eye and Ear Infirmary is seeking a patient-focused front desk/ switchboard associate to manage calls, provide information, and support hospital operations. The role requires strong communication and rapid prioritization in a busy environment.

Onsite at 243-245 Charles Street, you will handle paging, messages, and alarm responses, with 40 hours weekly and a starting pay range around $17.71–$22.15 per hour.

Qualifications

• High School Diploma or Equivalent required
• Experience in lieu of degree is not accepted
• 2–3 years of customer service or call-center experience preferred

Responsibilities

• Handle both incoming and outgoing calls with speed and accuracy
• Demonstrate familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required
• Act as central control for mobile pagers, take and relay messages as required
• Respond to various alarm systems located at the switchboard
• Issue keys that are kept at the switchboard to authorized personnel. Maintain an accurate log as to the disposition of these keys
• Compile on-call information for hospital personnel and all meetings scheduled in the building
• Resolve basic discrepanes and refer all others to the appropriate department

Skills

Interpersonal skills

Phone skills

Customer service

Decision making

Prioritization

Education

High School Diploma

Job description

Mass General Brigham's Massachusetts Eye and Ear Infirmary is seeking a patient-focused front desk/ switchboard associate to manage calls, provide information, and support hospital operations. The role requires strong communication and rapid prioritization in a busy environment.

Onsite at 243-245 Charles Street, you will handle paging, messages, and alarm responses, with 40 hours weekly and a starting pay range around $17.71–$22.15 per hour.