Hospital Communications Operator: Switchboard & Pager Expert

Massachusetts Eye and Ear Infirmary - MEI; Boston (MA); On-site; USD 18,000 - 30,000; Full time

Job summary

Massachusetts Eye and Ear Infirmary is seeking a hospital communications assistant to manage the front-end switchboard and paging systems. You will handle calls, relay messages, and support emergency communications for patient care operations.

This onsite role requires strong customer service, excellent phone skills, and the ability to prioritize under pressure while coordinating with multiple teams across the building.

Qualifications

• High School Diploma or Equivalent required.
• Customer service or call-center experience 2-3 years preferred.
• Good inter-personal and phone skills.

Responsibilities

• Perform clerical duties and operate switchboard equipment and paging systems.
• Handle incoming and outgoing calls quickly and accurately.
• Demonstrate familiarity with code-emergency procedures and alert appropriate personnel.

Skills

Customer service

Phone etiquette

Interpersonal skills

Communication

Education

High School Diploma

Tools

Switchboard console

Alphamate pager

Voice paging system

Portable radios

Job description

Massachusetts Eye and Ear Infirmary is seeking a hospital communications assistant to manage the front-end switchboard and paging systems. You will handle calls, relay messages, and support emergency communications for patient care operations.

This onsite role requires strong customer service, excellent phone skills, and the ability to prioritize under pressure while coordinating with multiple teams across the building.