Healthcare Switchboard Operator: Code & Alert Specialist

Massachusetts Eye and Ear; Boston (MA); On-site; USD 25,000 - 30,000; Full time

Job summary

Massachusetts Eye and Ear Infirmary seeks an on-site Hospital Communications Operator to manage the hospital switchboard, paging systems, and delivery of information to callers and visitors. The role requires handling both inbound and outbound calls swiftly and accurately, with ability to relay emergency messages to the correct personnel.

On-site work with a 40-hour work week and daytime shifts. Qualifications include a High School Diploma or equivalent and 2–3 years of customer service or

Qualifications

• High school diploma or equivalent required.
• 2-3 years customer service or call-center experience preferred.
• Strong interpersonal and phone communications.

Responsibilities

• Operate hospital switchboard and paging systems, provide information to callers and visitors.
• Handle both incoming and outgoing calls with speed and accuracy.
• Respond to alarm and emergency notifications and relay messages to appropriate personnel.
• Maintain logs and on-call information, and issue keys to authorized personnel.

Skills

Interpersonal skills

Phone skills

Customer service experience

Education

High School Diploma or Equivalent

Job description

Massachusetts Eye and Ear Infirmary seeks an on-site Hospital Communications Operator to manage the hospital switchboard, paging systems, and delivery of information to callers and visitors. The role requires handling both inbound and outbound calls swiftly and accurately, with ability to relay emergency messages to the correct personnel.

On-site work with a 40-hour work week and daytime shifts. Qualifications include a High School Diploma or equivalent and 2–3 years of customer service or