Medical Switchboard Operator

Healthcare Support Staffing; Orlando (FL); On-site; USD 16,531 - 17,220; Full time

Benefits offered by this job

Competitive salary

Medical benefits (Medical, Dental, Vision, 401k, PTO)

Job summary

A leading healthcare staffing firm in Orlando is seeking a switchboard operator who can handle multiple lines and direct calls in both Spanish and English. The role requires at least one year of switchboard experience, strong customer service skills, and the ability to remain calm under pressure. Competitive salary ranges from $12.00 to $12.50 per hour along with excellent medical benefits including dental, vision, 401k, and PTO are offered.

Qualifications

• At least 1 year switchboard/operator experience is required.
• Must be courteous and capable of managing angry patients.
• Punctuality is essential as phones start at 8am.

Responsibilities

• Direct all calls via a switch board while managing multiple lines.
• Assist with recalls for procedures and manage patient records.
• Monitor Q lines and perform inventory management tasks.

Skills

Bilingual (Spanish and English)

Customer service skills

Switchboard operation

Multi-tasking

Proactive thinking

Job description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non‑clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long‑lasting and rewarding career!

Job Description

• Direct all calls via a switch board (desk top software)
• Handle multiple lines ringing at once and successfully direct each call without loosing any (both in Spanish and English)
• Page over head to all departments
• Monitor all Q lines
• Storage room inventory and ordering supplies
• Assist with Recalls for procedures (sending out letters)
• Creating patient packets for the ov schedulers
• Process incoming and outgoing mail
• Process return mail
• Assist with processing incoming records for patient appointments
• Portal management
• Meter readings
• Order toners and maintain log
• Will get voicemail during lunch break (12-1) and will have to listen and direct those messages
• Other duties as needed.

Qualifications

• At least 1 year switchboard/operator experience
• MUST be Courteous
• MUST think outside the box- proactive
• Multi-task is a MUST!
• Tolerate to angry patients
• Has to be able to “calm” them down
• MUST be on time – phones are on at 8am
• MUST not be someone who calls out

Additional Information

Hours for this Position:

Advantages of this Opportunity:

• Competitive salary $12.00 $12.50 per hr
• Excellent Medical benefits Offered, Medical, Dental, Vision, 401k, and PTO