Hospital Switchboard Dispatcher

Community Health Systems, Inc.; Longview (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Community Health Systems, Inc. is seeking a Switchboard Operator to manage incoming and outgoing calls and provide routine information with professionalism. The role includes paging, emergency communications, and accurate information delivery to patients, staff, providers, and external customers.

The successful candidate will handle call routing, maintain records, and support multiple departments. Experience in healthcare settings and strong communication skills are preferred for this essential

Qualifications

• 0-2 years of experience in customer service, call center, or healthcare setting required.
• 1-2 years of switchboard experience preferred.

Responsibilities

• Answer incoming calls promptly and route to appropriate department or person.
• Perform paging for employees, providers, and rapid response teams, including emergencies.
• Provide accurate information to patients, staff, providers, and external customers.
• Transfer calls to correct extensions to ensure smooth communication.
• Coordinate emergency codes and disaster communications with on‑call staff.
• Screen demographic information; verify and correct errors; assist with inpatient documentation as needed.

Skills

Switchboard operations

Verbal communication

Customer service

High call volume management

Organization and detail

Emergency communications

Job description

Community Health Systems, Inc. is seeking a Switchboard Operator to manage incoming and outgoing calls and provide routine information with professionalism. The role includes paging, emergency communications, and accurate information delivery to patients, staff, providers, and external customers.

The successful candidate will handle call routing, maintain records, and support multiple departments. Experience in healthcare settings and strong communication skills are preferred for this essential