Healthcare Switchboard & Dispatch Operator — Weekend Nights

Community Health Systems, Inc.; Fort Wayne (IN); On-site; USD 21,000 - 28,000; Full time

Job summary

Community Health Systems, Inc. is seeking a Switchboard Operator to manage incoming and outgoing calls, provide routine information, and dispatch calls to departments, staff, or providers with professionalism.

The role includes handling paging requests, assisting with emergency communications, and delivering timely information to patients, staff, providers, and external customers. Strong verbal communication and accuracy are essential.

Qualifications

• 0–2 years of experience in customer service, call center, or healthcare setting.
• 1–2 years of switchboard experience preferred.

Responsibilities

• Answers all incoming calls promptly, greeting callers professionally and routing them to the appropriate department or individual.
• Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
• Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
• Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
• Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.
• Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.
• Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.
• Maintains detailed records of all pages, notifications, and calls as required by facility protocols.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Verbal communication

Customer service

Switchboard experience

Calm under pressure

Attention to detail

Emergency communications

Job description

Community Health Systems, Inc. is seeking a Switchboard Operator to manage incoming and outgoing calls, provide routine information, and dispatch calls to departments, staff, or providers with professionalism.

The role includes handling paging requests, assisting with emergency communications, and delivering timely information to patients, staff, providers, and external customers. Strong verbal communication and accuracy are essential.