Hospital Switchboard & Communications Specialist

Raleigh General Hospital; Beckley (WV); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Tuition assistance

Job summary

Raleigh General Hospital in Beckley, WV seeks a dedicated Switchboard Operator to manage high-volume calls, paging, and emergency communications. You will support patient rooms, admissions, and security coordination while maintaining HIPAA-compliant privacy and accurate logs.

The role requires calm, clear communication and the ability to multitask across multiple systems, including switchboards, radios, phones, and paging. 24/7 shift flexibility is essential to serve our community.

Qualifications

• High school diploma or equivalent required.
• Strong communication skills with patients, visitors, staff, and emergency responders while maintaining confidentiality.
• Ability to remain calm, prioritize, and respond effectively in high-pressure, fast-paced, and emergency situations.
• Strong multitasking abilities with the capacity to operate multiple communication systems simultaneously.
• Detail-oriented with strong organizational skills to maintain accurate logs and records.
• One year of experience in telecommunications, switchboard operations, customer service, or related work preferred.
• Proficiency with basic computer systems and data entry for paging, logs, and communication tracking.
• Flexibility to work varied shifts, including nights, weekends, and holidays in a 24/7 hospital environment.
• Willingness to learn and follow hospital emergency codes, protocols, and paging procedures.

Responsibilities

• Prioritize and respond to multiple incoming calls, emergencies, and urgent requests while maintaining professionalism and accuracy.
• Handle all incoming calls to the hospital, including in-house extensions and patient rooms, while providing clear and courteous assistance.
• Perform in-house paging, code alerts, overhead announcements, and dial-a-page system functions for emergency and routine communications.
• Coordinate with hospital staff, emergency responders, and security to ensure timely communication and adherence to established protocols.
• Maintain and update switchboard records, including patient room assignments, admissions, discharges, and discharged patient information.
• Maintain accurate disaster procedure files, including employee contact information and emergency communication lists.
• Operate multiple communication systems (switchboard, radios, phones, paging systems, and computer applications) and maintain detailed call logs and records.

Skills

Strong communication

Remain calm under pressure

Multitasking

Detail oriented

Computer proficiency

Flexible shifts

Follow emergency codes

Telecom experience

Education

High school diploma or equivalent

Tools

Switchboard systems

Radios

Paging systems

Computers & logs

Job description

Raleigh General Hospital in Beckley, WV seeks a dedicated Switchboard Operator to manage high-volume calls, paging, and emergency communications. You will support patient rooms, admissions, and security coordination while maintaining HIPAA-compliant privacy and accurate logs.

The role requires calm, clear communication and the ability to multitask across multiple systems, including switchboards, radios, phones, and paging. 24/7 shift flexibility is essential to serve our community.