Hospital Switchboard & Emergency Communications Dispatcher

Lifepoint Health®; Sylva (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Paid time off

401(k) plan

Tuition assistance

Well-being programs

Career development

Job summary

Harris Regional Hospital, part of Lifepoint Health, seeks a Switchboard Operator to manage high-volume calls, emergency alerts, and routine communications while upholding HIPAA standards. You will route calls, deliver overhead announcements, and support staff with timely information.

This full-time night shift role requires strong communication, calm under pressure, and multitasking across multiple systems. You will contribute to a dedicated 24/7 hospital team in Sylva, NC.

Qualifications

• High school diploma or equivalent required.
• Experience in telecommunications, switchboard operations, or customer service preferred.
• Ability to interact professionally with patients, visitors, staff, and emergency responders while maintaining confidentiality.

Responsibilities

• Prioritize and respond to multiple incoming calls, emergencies, and urgent requests with professionalism and accuracy.
• Handle all hospital calls, including in-house extensions and patient rooms, providing clear and courteous assistance.
• Perform paging, code alerts, overhead announcements, and dial-a-page functions for emergencies and routine communications.
• Coordinate with hospital staff, emergency responders, and security for timely communication and adherence to protocols.
• Maintain switchboard records including patient room assignments, admissions, discharges, and related information.
• Maintain disaster procedure files with emergency contact information and lists.
• Operate multiple communication systems and maintain detailed call logs and records.

Skills

Strong communication

Calm under pressure

Multitasking

Attention to detail

Education

High school diploma

Tools

Switchboard systems

Phones

Radios

Paging systems

Computer applications

Job description

Harris Regional Hospital, part of Lifepoint Health, seeks a Switchboard Operator to manage high-volume calls, emergency alerts, and routine communications while upholding HIPAA standards. You will route calls, deliver overhead announcements, and support staff with timely information.

This full-time night shift role requires strong communication, calm under pressure, and multitasking across multiple systems. You will contribute to a dedicated 24/7 hospital team in Sylva, NC.