Hospital Switchboard & Emergency Communications Operator

Memorial Physician Practices; Northern (KY); Hybrid; USD 19,000 - 25,000; Part time

Job summary

Rutherford Regional Health System is seeking a Switchboard Operator to manage multi-line calls, emergency communications, and confidential patient information. The role requires coordination with hospital staff and responders to ensure accurate, timely information while maintaining HIPAA standards.

The position is on-site with varied shifts, including nights, weekends, and holidays. A high school diploma and strong communication skills are essential, with preferred telecommunications experience

Qualifications

• High school diploma or equivalent required.
• One year of experience in telecommunications, switchboard operations, or general office work preferred.
• Strong communication skills with patients, visitors, staff, and emergency responders while maintaining confidentiality and HIPAA compliance.
• Ability to remain calm, prioritize, and respond effectively in high-pressure, fast-paced, and emergency situations.

Responsibilities

• Prioritize and respond to multiple calls, emergencies, and urgent requests while maintaining professionalism and accuracy.
• Coordinate with hospital staff, emergency responders, and security to ensure timely communication and adherence to protocols.
• Route calls and inquiries appropriately while providing professional customer service and maintaining strict patient confidentiality (HIPAA).
• Deliver accurate overhead announcements, emergency code pages, and disaster notifications to authorized personnel.
• Monitor emergency alarms and communication systems and promptly notify appropriate parties when action is required.
• Operate multiple communication systems, including switchboards, radios, phones, paging systems, and computer applications with basic data entry.
• Maintain accurate records, including call logs, patient room status, admissions/discharges, employee contacts, and disaster files.
• Demonstrate reliability and teamwork, with flexibility to work varied shifts, including nights, weekends, and holidays.

Skills

Switchboard operations

Telecommunications

HIPAA compliance

Customer service

Emergency response

Education

High school diploma or equivalent

Tools

Phone systems

Radio systems

Computer applications

Job description

Rutherford Regional Health System is seeking a Switchboard Operator to manage multi-line calls, emergency communications, and confidential patient information. The role requires coordination with hospital staff and responders to ensure accurate, timely information while maintaining HIPAA standards.

The position is on-site with varied shifts, including nights, weekends, and holidays. A high school diploma and strong communication skills are essential, with preferred telecommunications experience