Paramedic Switchboard Operator - Emergency Communications

Memorial Physician Practices; Beckley (WV); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive Benefits

Financial Protection & PTO

Financial & Career Growth

Employee Well-being

Professional Development

Job summary

Raleigh General Hospital in Beckley, WV is seeking a Switchboard Operator - Paramedic to support emergency communications, coordinating critical information between EMS providers, hospital teams, and regional partners.

This role requires a current West Virginia EMT-Paramedic license and at least 2 years of active field experience as a Paramedic. You will activate response teams for STEMI, trauma, and stroke alerts while maintaining accurate documentation.

Qualifications

• Current WV EMT-Paramedic license.
• Minimum 2 years active field Paramedic experience.
• High School Diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize under pressure.
• Knowledge of dispatch procedures and EMS systems.

Responsibilities

• Supports Region 1 Medical Command Center by establishing linkages and relaying critical information to the patient care team.
• Activates appropriate response teams for alerts (STEMI, Trauma, Stroke) and relays patient information from inbound ground and air units.
• Serves as regional communication and disaster resource coordinator to facilitate information flow during emergencies.
• Maintains accurate and timely documentation to support patient care continuity and regulatory compliance.
• Prioritizes multiple urgent communications and manages information flow under pressure.
• Collaborates with EMS providers, hospital staff, and emergency response partners to ensure coordinated patient care.
• Performs clerical duties and data entry while adhering to confidentiality and HIPAA standards.

Skills

EMT-Paramedic

Emergency comms

Dispatch procedures

HIPAA awareness

Education

High School Diploma

Job description

Raleigh General Hospital in Beckley, WV is seeking a Switchboard Operator - Paramedic to support emergency communications, coordinating critical information between EMS providers, hospital teams, and regional partners.

This role requires a current West Virginia EMT-Paramedic license and at least 2 years of active field experience as a Paramedic. You will activate response teams for STEMI, trauma, and stroke alerts while maintaining accurate documentation.