Hospital PBX Operator - Mission-Centric Communications

methodisthealth; Memphis (TN); On-site; USD 19,000 - 25,000; Full time

Job summary

Methodist Health in Memphis, TN is seeking a PBX Operator to receive and direct incoming calls, monitor alarms, and support emergency communications. You will use the paging system, access patient information, and assist callers with information and routing.

Ideal candidates have 1–3 years in a call center environment, a High School Diploma or equivalent, and knowledge of PBX operations. This role requires independent judgment, multitasking, and accurate data handling.

Qualifications

• Knowledge of PBX operations, procedures and equipment.
• Ability to communicate verbally with Associates, management and physicians.
• Ability to understand moderately complex written materials, such as technical manuals.
• Ability to work without close supervision and to exercise independent judgment.
• Ability to organize multiple tasks and projects and maintain control of own workflow.
• Ability to type 25-30 wpm on computer.

Responsibilities

• Responds promptly to incoming calls providing information and assistance to callers.
• Initiates outgoing calls, obtains accurate call processing information and call completion.
• Uses database to access patient information.
• Operates computer to obtain room assignments.
• Operates paging system for internal and external calls and emergency alerts. Notifies appropriate personnel in emergency situations.
• Follows protocol relating to physician paging.
• Monitors emergency alarms. Ensures that fire alarm, cardiac arrest, burglar alarms, and defense disaster alarms are monitored.
• Documents Dr. Red, Emory House, and disaster alerts on appropriate forms.
• Performs other job functions as assigned or requested.

Skills

PBX operations

Verbal communication

Multitasking

Independent judgment

Typing 25–30 wpm

Education

High School Diploma or Equivalent

Job description

Methodist Health in Memphis, TN is seeking a PBX Operator to receive and direct incoming calls, monitor alarms, and support emergency communications. You will use the paging system, access patient information, and assist callers with information and routing.

Ideal candidates have 1–3 years in a call center environment, a High School Diploma or equivalent, and knowledge of PBX operations. This role requires independent judgment, multitasking, and accurate data handling.