PBX Operator

methodisthealth; Memphis (TN); On-site; USD 19,000 - 25,000; Full time

Job summary

Methodist Health in Memphis, TN is seeking a PBX Operator to receive and direct incoming calls, monitor alarms, and support emergency communications. You will use the paging system, access patient information, and assist callers with information and routing.

Ideal candidates have 1–3 years in a call center environment, a High School Diploma or equivalent, and knowledge of PBX operations. This role requires independent judgment, multitasking, and accurate data handling.

Qualifications

• Knowledge of PBX operations, procedures and equipment.
• Ability to communicate verbally with Associates, management and physicians.
• Ability to understand moderately complex written materials, such as technical manuals.
• Ability to work without close supervision and to exercise independent judgment.
• Ability to organize multiple tasks and projects and maintain control of own workflow.
• Ability to type 25-30 wpm on computer.

Responsibilities

• Responds promptly to incoming calls providing information and assistance to callers.
• Initiates outgoing calls, obtains accurate call processing information and call completion.
• Uses database to access patient information.
• Operates computer to obtain room assignments.
• Operates paging system for internal and external calls and emergency alerts. Notifies appropriate personnel in emergency situations.
• Follows protocol relating to physician paging.
• Monitors emergency alarms. Ensures that fire alarm, cardiac arrest, burglar alarms, and defense disaster alarms are monitored.
• Documents Dr. Red, Emory House, and disaster alerts on appropriate forms.
• Performs other job functions as assigned or requested.

Skills

PBX operations

Verbal communication

Multitasking

Independent judgment

Typing 25–30 wpm

Education

High School Diploma or Equivalent

Job description

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South.

The PBX Operator is responsible for receiving and directing incoming telephone calls to appropriate services location, monitoring and reporting alarm conditions on telecommunications and safety system and alerting various support units to emergency and disaster situations. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview

The PBX Operator is responsible for receiving and directing incoming telephone calls to appropriate services location, monitoring and reporting alarm conditions on telecommunications and safety system and alerting various support units to emergency and disaster situations. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do Responds promptly to incoming calls providing information and assistance to callers.

Initiates outgoing calls, obtains accurate call processing information and call completion.

Uses database to access patient information.

Operates computer to obtain room assignments.

Operates paging system for internal and external calls and emergency alerts. Notifies appropriate personnel in emergency situations.

Follows protocol relating to physician paging.

Monitors emergency alarms. Ensures that fire alarm, cardiac arrest, burglar alarms, and defense disaster alarms are monitored. Defines appropriate alarm status and follows procedure.

Documents Dr. Red, Emory House, and disaster alerts on appropriate forms.

Performs other job functions as assigned or requested.

Education/Formal Training Requirements

• Required - High School Diploma or Equivalent

Work Experience Requirements

• Required - Call center 1-3 years

Knowledge, Skills and Abilities

• Knowledge of PBX operations, procedures and equipment.
• Ability to communicate verbally with Associates, management and physicians.
• Ability to understand moderately complex written materials, such as technical manuals.
• Ability to work without close supervision and to exercise independent judgment.
• Ability to organize multiple tasks and projects and maintain control of own workflow.
• Ability to type 25-30 wpm on computer.

Supervision Provided by this Position

There are no supervisory or lead responsibilities assigned to this position.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.