Healthcare PBX Operator: Calm, Critical-Call Center

Methodist Le Bonheur Healthcare; Memphis (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

Methodist Le Bonheur Healthcare in Memphis invites you to join our team as a PBX Operator, a critical role coordinating calls, alarms, and emergency communications to support patient care.

You will respond to callers promptly, access patient information in databases, and monitor safety and disaster alerts while upholding MLH's Mission, Vision and Values in a fast-paced, team-oriented environment.

Qualifications

• Experience in hospital/healthcare call center is preferred.
• Familiarity with safety and emergency alert procedures.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Responds promptly to incoming calls providing information and assistance to callers.
• Initiates outgoing calls, obtains accurate call processing information and call completion.
• Uses database to access patient information.
• Operates computer to obtain room assignments.
• Operates paging system for internal and external calls and emergency alerts. Notifies appropriate personnel in emergency situations.
• Follows protocol relating to physician paging.
• Monitors emergency alarms. Ensures that fire alarm, cardiac arrest, burglar alarms, and defense disaster alarms are monitored. Defines appropriate alarm status and follows procedure.
• Documents Dr. Red, Emory House, and disaster alerts on appropriate forms.
• Performs other job functions as assigned or requested.

Skills

PBX operations

Call center experience

Verbal communication

Typing 25-30 wpm

Education

High School Diploma or equivalent

Tools

PBX system

Job description

Methodist Le Bonheur Healthcare in Memphis invites you to join our team as a PBX Operator, a critical role coordinating calls, alarms, and emergency communications to support patient care.

You will respond to callers promptly, access patient information in databases, and monitor safety and disaster alerts while upholding MLH's Mission, Vision and Values in a fast-paced, team-oriented environment.