PBX Operator

Methodist Le Bonheur Healthcare; Memphis (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

Methodist Le Bonheur Healthcare in Memphis invites you to join our team as a PBX Operator, a critical role coordinating calls, alarms, and emergency communications to support patient care.

You will respond to callers promptly, access patient information in databases, and monitor safety and disaster alerts while upholding MLH's Mission, Vision and Values in a fast-paced, team-oriented environment.

Qualifications

• Experience in hospital/healthcare call center is preferred.
• Familiarity with safety and emergency alert procedures.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Responds promptly to incoming calls providing information and assistance to callers.
• Initiates outgoing calls, obtains accurate call processing information and call completion.
• Uses database to access patient information.
• Operates computer to obtain room assignments.
• Operates paging system for internal and external calls and emergency alerts. Notifies appropriate personnel in emergency situations.
• Follows protocol relating to physician paging.
• Monitors emergency alarms. Ensures that fire alarm, cardiac arrest, burglar alarms, and defense disaster alarms are monitored. Defines appropriate alarm status and follows procedure.
• Documents Dr. Red, Emory House, and disaster alerts on appropriate forms.
• Performs other job functions as assigned or requested.

Skills

PBX operations

Call center experience

Verbal communication

Typing 25-30 wpm

Education

High School Diploma or equivalent

Tools

PBX system

Job description

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid‑South.

The PBX Operator is responsible for receiving and directing incoming telephone calls to appropriate services location, monitoring and reporting alarm conditions on telecommunications and safety system and alerting various support units to emergency and disaster situations. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview

The PBX Operator is responsible for receiving and directing incoming telephone calls to appropriate services location, monitoring and reporting alarm conditions on telecommunications and safety system and alerting various support units to emergency and disaster situations. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

What you will do

• Responds promptly to incoming calls providing information and assistance to callers.
• Initiates outgoing calls, obtains accurate call processing information and call completion.
• Uses database to access patient information.
• Operates computer to obtain room assignments.
• Operates paging system for internal and external calls and emergency alerts. Notifies appropriate personnel in emergency situations.
• Follows protocol relating to physician paging.
• Monitors emergency alarms. Ensures that fire alarm, cardiac arrest, burglar alarms, and defense disaster alarms are monitored. Defines appropriate alarm status and follows procedure.
• Documents Dr. Red, Emory House, and disaster alerts on appropriate forms.
• Performs other job functions as assigned or requested.

Education/Formal Training Requirements

• Required - High School Diploma or Equivalent

Work Experience Requirements

• Required - Call center 1-3 years

Knowledge, Skills and Abilities

• Knowledge of PBX operations, procedures and equipment.
• Ability to communicate verbally with Associates, management and physicians.
• Ability to understand moderately complex written materials, such as technical manuals.
• Ability to work without close supervision and to exercise independent judgment.
• Ability to organize multiple tasks and projects and maintain control of own workflow.
• Ability to type 25-30 wpm on computer.

Supervision Provided by this Position

• There are no supervisory or lead responsibilities assigned to this position.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.