Hospital PBX Operator | Calm, Efficient Call Center Pro

1103 Team Member Services; Kansas; On-site; USD 22,000 - 33,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403(b)/Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth is hiring a part-time call center operator in Shawnee Mission, Kansas. You will manage high-volume calls, transfer to appropriate teams, and stay current with hospital procedures in a fast-paced environment.

Ideal candidates have 1+ year PBX/call center experience, strong communication, calm demeanor, and ability to multitask. This role requires flexibility, teamwork, and a patient-centered focus within a faith-based healthcare system.

Qualifications

• 1+ year pbx switchboard or call center experience preferred.
• Healthcare/hospital setting experience preferred.
• Attention to HIPAA and confidentiality.

Responsibilities

• Answer and transfer incoming calls promptly and accurately.
• Respond to codes, alerts, drills, and testing quickly and accurately.
• Document all event details in a timely and accurate manner.
• Communicate procedures efficiently and accurately.
• Assist with training new staff on call processing procedures.
• Other duties as assigned.

Skills

Clear communication

Calm under pressure

Multitasking

Adaptability

Team player

Attention to codes/alerts

Education

Associate degree preferred

High school diploma or equivalent required

Job description

AdventHealth is hiring a part-time call center operator in Shawnee Mission, Kansas. You will manage high-volume calls, transfer to appropriate teams, and stay current with hospital procedures in a fast-paced environment.

Ideal candidates have 1+ year PBX/call center experience, strong communication, calm demeanor, and ability to multitask. This role requires flexibility, teamwork, and a patient-centered focus within a faith-based healthcare system.