Hospital Patient Services Coordinator

Ann & Robert H. Lurie Children's Hospital of Chicago; Chicago (IL); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

403(b) with 5% employer match

Paid Time Off

Job summary

Ann & Robert H. Lurie Children’s Hospital of Chicago is seeking an administrative professional to schedule clinical appointments, coordinate complex patient visits, and liaise between families and the health care team.

The role supports central registration and ensures accurate insurance information and referrals are in place. The position requires at least a high school diploma, 2 years of office experience, and excellent communication skills.

Qualifications

• High school diploma or equivalent required.
• Two years general office or administrative experience preferred; hospital or physician office experience preferred.
• Proficiency in Microsoft Office Suite applications.
• Excellent communication skills, written and verbal.
• Ability to prioritize projects and strong problem solving skills.
• Demonstrated attention to detail, accuracy, and discretion.
• Ability to provide high level of quality customer service to patient/families, employees, leaders, and external vendors.

Responsibilities

• Schedules appointments and procedures for clinical staff, including outpatient and inpatient procedures and ancillary testing.
• Procurement or dissemination of medical records, prior authorizations, and/or referral information as needed to assure successful clinical encounters.
• Coordinates complex patient visits involving multiple departments and providers, including affiliate organizations and outreach sites.
• Collaborates with central scheduling and registration teams to manage lists of patients needing services.
• Acts as liaison between patients, families and the clinical team and helps families navigate the hospital system.

Skills

Microsoft Office

Communication skills

Time management

Attention to detail

Education

High School Diploma/GED (Required)

Tools

Microsoft Office Suite

Job description

Ann & Robert H. Lurie Children’s Hospital of Chicago is seeking an administrative professional to schedule clinical appointments, coordinate complex patient visits, and liaise between families and the health care team.

The role supports central registration and ensures accurate insurance information and referrals are in place. The position requires at least a high school diploma, 2 years of office experience, and excellent communication skills.