Patient Services & Scheduling Coordinator

Lurie Children's Hospital; Chicago (IL); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

403(b) with company match

Paid Time Off and holidays

Wellbeing programs

Job summary

Ann & Robert H. Lurie Children’s Hospital of Chicago is seeking an administrative professional to schedule appointments, manage records, and coordinate complex patient visits across departments and affiliate sites.

You will collaborate with central scheduling and registration, ensuring accurate insurance details and timely prior authorizations. The role emphasizes excellent communication, attention to detail, and strong customer service for families navigating pediatric care.

Qualifications

• Proficiency in Microsoft Office Suite applications.
• Excellent written and verbal communication skills.
• Ability to prioritize projects and strong problem solving skills.
• Demonstrated attention to detail, accuracy, and discretion.
• Ability to provide high level of quality customer service to patients and families.

Responsibilities

• Schedules appointments and procedures for clinical staff across outpatient and inpatient settings.
• Manages medical records, prior authorizations, and referral information for successful visits.
• Coordinates complex patient visits involving multiple departments and affiliates.
• Collaborates with central scheduling and registration to manage patient lists and services.
• Acts as liaison between patients, families and the clinical team to navigate the system.
• Ensures updated insurance information, initiates prior authorizations, and obtains referrals when needed.
• Maintains professionalism, communication, and timely performance in daily operations.
• Demonstrates time management, workload handling, and continuous learning.

Skills

Microsoft Office

Communication

Prioritization

Problem solving

Attention to detail

Customer service

Education

High School Diploma/GED

Job description

Ann & Robert H. Lurie Children’s Hospital of Chicago is seeking an administrative professional to schedule appointments, manage records, and coordinate complex patient visits across departments and affiliate sites.

You will collaborate with central scheduling and registration, ensuring accurate insurance details and timely prior authorizations. The role emphasizes excellent communication, attention to detail, and strong customer service for families navigating pediatric care.