Clinical & Academic Admin Coordinator

Lurie Children's Hospital; Chicago (IL); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

403(b) with 5% employer match

Paid Time Off

Job summary

Lurie Children’s Hospital in Chicago is seeking an Administrative Assistant to provide comprehensive administrative support for leaders and clinical teams. The role covers calendar management, travel coordination, communications, credentialing support, and clerical duties within a dynamic pediatric care environment.

The position requires a high school diploma, at least two years of office experience, and strong MS Office skills.

Qualifications

• High school diploma or equivalent required.
• A minimum of two years general office or administrative experience preferred. Hospital or physician office experience preferred.
• Proficiency in Microsoft Office Suite applications.
• Ability to operate standard office equipment and resolve standard problems.
• Excellent communication skills - written and verbal.
• Ability to prioritize projects and strong problem solving skills.
• Demonstrated attention to detail, accuracy, and discretion.
• Ability to provide high level of quality customer service to patient/families, employees, leaders, and external vendors.

Responsibilities

• Provides general administrative support to leaders.
• Schedules and maintains calendars, meetings and travel itineraries, as needed. This may include inpatient or service call, outpatient clinics, and academic schedules.
• Handles telephone calls and visitors; troubleshoots and resolves routine and some complex inquiries.
• Organizes electronic and hard copy filing system, scans documents to appropriate locations, and maintains divisional files.
• Receives clinically related messages, phone calls, or correspondence and routes to the appropriate care team.
• Maintains provider credentialing activities which may include academic resume, professional memberships, and licensure.
• Prepares and modifies documents including correspondence, reports, drafts, memos and emails using MS Office Suite of applications.
• Opens, sorts and distributes incoming electronic and paper correspondence.
• Prepares and distributes minutes of meetings, as needed.
• Maintains, orders and distributes office supplies, as needed
• Proactively manages submission of reimbursements for approved faculty and staff expenses.
• Performs other job functions as assigned.
• Schedules appointments and procedures for clinical staff.
• Procurement or dissemination of medical records, prior authorizations, and/or primary care referral information as needed to assure a successful clinical encounter.
• Coordinates complex patient visits involving multiple departments and providers, including appointments at affiliate organizations and outreach sites.
• Partners with central scheduling and registration teams to manage, via work queues or other methods, lists of patients in need of services.
• Functions as liaison between patients, families and the clinical team. Assists families in navigating the Lurie system. This could include working in clinic, meeting with families to go over appointment scheduling visits and coordinating with ancillary departments.
• Collaborates with central registration to ensure patients have updated insurance information, prior authorization is initiated in advance of the rendered service, and referrals are obtained if appropriate.

Skills

MS Office

Administrative support

Communication

Scheduling

Customer service

Education

High School Diploma

Tools

MS Office Suite

Job description

Lurie Children’s Hospital in Chicago is seeking an Administrative Assistant to provide comprehensive administrative support for leaders and clinical teams. The role covers calendar management, travel coordination, communications, credentialing support, and clerical duties within a dynamic pediatric care environment.

The position requires a high school diploma, at least two years of office experience, and strong MS Office skills.