Hospital Patient Meal Experience Specialist

aah; Park Ridge (IL); On-site; USD 54,013,000 - 81,091,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Educational assistance

Job summary

Advocate Health, a major healthcare system, seeks a Food Service/Patient Services role in the Food and Nutrition department at Advocate Lutheran General Hospital. The position involves coordinating patient meal orders, delivering meals, and maintaining accurate diet documentation, while ensuring safety and quality standards.

The role requires strong hospital food service knowledge, excellent customer service, and the ability to work with nursing staff to support patient care.

Qualifications

• Strong knowledge in hospital food service delivery and patient interaction.
• Excellent customer service and communication with a diverse patient population.
• Ability to multitask, greet patients, place orders, and troubleshoot issues.

Responsibilities

• Act as primary contact between food and nutrition and patients following scripting and service standards.
• Deliver meals, collect trays, and ensure patient satisfaction with food items.
• Document dietary changes, allergies, preferences, and nutrition-related orders in the patient record.

Skills

Food service knowledge

Customer service

Multitasking

Communication skills

Microsoft Office

e-mail / computer use

Education

No Formal Education

Tools

CBord

Microsoft Office

Job description

Advocate Health, a major healthcare system, seeks a Food Service/Patient Services role in the Food and Nutrition department at Advocate Lutheran General Hospital. The position involves coordinating patient meal orders, delivering meals, and maintaining accurate diet documentation, while ensuring safety and quality standards.

The role requires strong hospital food service knowledge, excellent customer service, and the ability to work with nursing staff to support patient care.