Patient Dining Experience Specialist

Advocate Health; Park Ridge (IL); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Advocate Health is seeking a patient meal service representative to coordinate between food and nutrition and patients in Park Ridge. You will deliver meals, collect trays, and ensure patient satisfaction, while recording intake and processing diet changes per orders.

The role requires strong customer service, ability to multitask, and adherence to safety and sanitation standards in a hospital setting.

Qualifications

• No formal education required.
• 1 year of face-to-face customer service experience preferred.
• Strong communication and customer service skills.

Responsibilities

• Act as the main contact between food and nutrition and the patient.
• Deliver meals, collect trays, and ensure patient satisfaction.
• Record calorie intake and dietary changes as ordered by clinicians.
• Document allergies, preferences, and diet orders in patient records.
• Utilize software to balance nutrients per physician orders.
• Communicate patient needs to food and nursing teams and follow safety procedures.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Independent work

Phone etiquette

Reading and comprehension

Education

No formal education

Job description

Advocate Health is seeking a patient meal service representative to coordinate between food and nutrition and patients in Park Ridge. You will deliver meals, collect trays, and ensure patient satisfaction, while recording intake and processing diet changes per orders.

The role requires strong customer service, ability to multitask, and adherence to safety and sanitation standards in a hospital setting.