Hospital Liaison — Post-Acute Care Relationship Builder

Heritage Operations Group; Bloomington (IL); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Competitive Compensation

DailyPay

Paid Time Off

Paid holidays

Health Insurance for full-time

Dental Insurance for full-time

Vision Insurance for full-time

Employer-Paid Life Insurance for full-

Employee Assistance Program

Voluntary Benefit Plans offered to

Wellness Program

Free continuing education through our

Great team to work alongside

Job summary

Heritage Operations Group seeks a Clinical Hospital Liaison to serve as the primary liaison with hospitals, physicians, and care teams to coordinate post-acute transitions. You will evaluate admissions, promote services, and support families with care options.

The role emphasizes building durable referral networks, delivering high-quality service, and contributing to positive clinical outcomes across long-term and memory care settings.

Qualifications

• RN or LPN preferred, but not required for an experienced applicant.
• Experience in healthcare, long-term care, rehabilitation, hospital discharge planning, admissions, or healthcare marketing.
• Willingness to travel up to 60 miles as needed.
• Charismatic, energetic, professional, and customer-service oriented.
• Strong understanding of the needs of older adults and post-acute care populations.
• Excellent verbal and written communication skills.
• Strong relationship-building and networking abilities.
• Good working knowledge of computers and electronic healthcare systems.
• Ability to effectively interact with patients, families, healthcare professionals, and community partners.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Develop and maintain positive relationships with hospitals, physicians, discharge planners, case managers, and community referral sources.
• Conduct clinical and referral evaluations to determine appropriateness for admission.
• Collaborate with facility leadership, admissions teams, and clinical staff to facilitate timely admissions and transitions of care.
• Communicate effectively with patients and families regarding available services and care options.
• Represent the organization at hospitals, healthcare events, and community outreach activities.
• Monitor referral activity and maintain accurate documentation and reporting.
• Serve as a resource regarding post-acute care services, Medicare, Medicaid, and long-term care options.
• Promote a positive image of the organization through professional communication and exceptional customer service.

Skills

RN or LPN preferred

Healthcare experience

Travel up to 60 miles

Relationship building

Communication skills

Older adults care

Computer literacy

Job description

Heritage Operations Group seeks a Clinical Hospital Liaison to serve as the primary liaison with hospitals, physicians, and care teams to coordinate post-acute transitions. You will evaluate admissions, promote services, and support families with care options.

The role emphasizes building durable referral networks, delivering high-quality service, and contributing to positive clinical outcomes across long-term and memory care settings.