Hospital IT Site Support Technician – Field & Desktop

Mercy; St. Louis (MO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Hospital St. Louis is seeking a Site Support Technician to provide Level 1 desktop hardware support, peripherals, and network equipment maintenance. Responsibilities include field visits, asset management, and user training to ensure a reliable Mercy desktop computing environment.

The role requires an associate degree or equivalent IT experience, with 24x7 support for priority incidents and travel up to 125 miles. Evening and weekend shifts may be required.

Qualifications

• Associate degree or equivalent IT experience with relevant coursework or certifications.

Responsibilities

• Provide on-site service and customer support during field visits.
• Complete work orders and incidents for hardware issues.
• Diagnose errors and determine proper solutions.
• Deploy and track new desktop hardware and peripherals.
• Maintain asset inventory compliance.

Skills

Customer support

Field service

Hardware troubleshooting

Education

Associate degree in computer science or information systems

Job description

Mercy Hospital St. Louis is seeking a Site Support Technician to provide Level 1 desktop hardware support, peripherals, and network equipment maintenance. Responsibilities include field visits, asset management, and user training to ensure a reliable Mercy desktop computing environment.

The role requires an associate degree or equivalent IT experience, with 24x7 support for priority incidents and travel up to 125 miles. Evening and weekend shifts may be required.