Field IT Technician: 24/7 Hospital Tech Support

Mercy; Missouri; On-site; USD 52,000 - 75,000; Full time

Job summary

Mercy Hospital is seeking a Site Support Technician to provide Level 1 desktop hardware support, asset management, and software assistance across Mercy locations. The role includes field visits, deploying hardware, auditing inventory, and end-user training to uphold Mercy's hardware and software standards.

Responsibilities include handling RMAs, configuring and decommissioning devices, and ensuring security policies are followed.

Qualifications

• Associate's degree in computer science, Information Systems, or other two- or four-year degree with significant IT experience OR equivalent experience.
• Preferred: Bachelor's Degree in Computer Science or Information Systems (or equivalent experience)
• Three years' experience in a large healthcare system.
• Dell Desktop Hardware Certification

Responsibilities

• Provide service and customer support during field visits while building positive relationships with customers.
• Complete work orders and incidents as assigned for hardware related issues.
• Diagnose errors or technical problems and determine proper solutions.
• Deploy and track new desktop hardware and peripheral assets.
• Maintain asset inventory compliance for all Mercy hardware.
• Perform end-user training for best practices including Mercy's hardware and software standards.
• Assist Hardware Lifecycle Management in hardware configuration, repair, RMAs, and decommissioning of client hardware devices.
• Perform warm hand-offs of priority tickets to other MTS teams.
• Perform preventive maintenance for all desktop hardware and related peripherals.
• Ensure that security policies and best practices are implemented and followed effectively at every location.
• 24 x 7 support for all Priority 1 and 2 incidents.
• Hours may vary based upon labor needs including weekends and nights.
• Travel up to 125 miles may be required.
• Activation and installation of network and phone devices.
• Support of activation and setup of Mercy owned handheld devices.
• Responsible for individual and department moves.

Skills

Desktop support

Customer service

Asset management

Hardware deployment

Windows troubleshooting

Ticketing system

Education

Associate's degree in CS/IS or equivalent experience

Bachelor's degree in CS/IS (preferred)

Dell Desktop Hardware Certification

Tools

Dell hardware tools

Job description

Mercy Hospital is seeking a Site Support Technician to provide Level 1 desktop hardware support, asset management, and software assistance across Mercy locations. The role includes field visits, deploying hardware, auditing inventory, and end-user training to uphold Mercy's hardware and software standards.

Responsibilities include handling RMAs, configuring and decommissioning devices, and ensuring security policies are followed.